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Perfect After-sales System
After-sales
We fully understand that every minute of machine downtime impacts your company’s production.We have a professional after-sales technical service team that provides 24-hour online technical support. When a customer's machine fails, the after-sales team will respond quickly and analyze the problem, and provide a solution within 2 hours to help you avoid or reduce downtime,and keep your production running smoothly.
Our professional after-sales service team provides the following service support:
· Excellent pre-implementation trial run before Ex-work
· Sufficient parts, tools preparation in advance
· Consistent and effective technical training，common faults training
· Routine and preventive maintenance guidelines
· experienced technical experts ready for 24-hour online support
· Remote diagnose and troubleshoot
Spare parts
We have a large parts warehouse with sufficient reserves of commonly used parts. And we have our own processing center to process metal accessories independently. The accessories are processed with high precision and durability. When customers need spare parts, under normal circumstances, we can send them out within 24 hours to minimize the downtime due to spare parts problems.
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